Política de reembolso

If for any reason you're not happy with your purchase, please tell us immediately. We offer a full money-back guarantee for all online purchases. 

It's okay if you changed your mind. These things happen.

If the product is faulty, we will refund your money or send you a new item – your choice. 

If you purchased the wrong size or we sent the wrong item, we'll swap it over no questions asked. 

To start the process, please send an email to store@lovanaverse.com with the following information:

- Your name

- Order number

- The issue (faulty product, wrong size)

- What you'd like (exchange or refund)

You have 30 days from the date of delivery to issue the return request form. after 30 days from the date you received the item, you will not be eligible to exchange or refund your item.

If you have any questions, please don't hesitate to email us at store@lovanaverse.com